Shipping & Returns

Refund Policy

Refund is possible under the following circumstances :

Order is cancelled upon request. To cancel the order, You can follow a order cancel link in the order copy or write before we charge your Order. We Charge your order when the material is leaving for delivery.

The amount of refund related to an order cancellation is 100%. Note: Before we ship the Goods.

Shipping & Packaging charge will not be refunded, When order is shipped and before reach to Receive, we Unable to locate the recipient's "correct" address, The delivered flowers quality is poor (the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that the recipient doesn't accept the Flowers/Gifts the same instantly at the address stated on the Delivery Order with intact condition), The order has not been delivered due to our fault. Guarantee will not apply (FULL charges will be applied) if: Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You. Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc